Power cycling is one of the easiest and successful troubleshooting methods. It’s also the method we ask customers to perform the most often.

Our servers at each location are virtually always powered on. They’re designed for that. Occasionally, for a lot of possible reasons, they might need to be restarted. The steps are the same for all types of servers we provide. The only difference is the location of the cables or buttons.

• Locate your server.
• We usually advise installing technicians to place the server in the network room. If your location doesn’t have a network room, look near your DVR and/or NVR as that’s another common area to place them.
• Determine what kind of server you have using the reference images below.
• Unplug the power cord from the back of the server.
• Unplug the Ethernet cable from the back of the server.
• Plug the Ethernet cable back into the back of the server.
• Wait 30 seconds and then plug the power cord back into the back of the server. You should hear the fan and see the lights turn on. If you don’t, press the power button.

Tip: Make sure both cables are completely seated. For Ethernet cables, there’s usually an audible click when plugging them in.